Frequently Asked Questions
Everything you need to know about shopping with KIVARI.
What is your return policy?
We offer returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that final sale items are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. Express shipping options are available at checkout and generally arrive within 1-2 business days. International delivery times vary by location.
How do I care for my KIVARI garments?
To maintain the longevity of our signature fabrics, we recommend a cold hand wash with mild detergent. Avoid tumble drying and always dry in the shade to prevent color fading.
Can I change or cancel my order after it's placed?
Our team works quickly to dispatch orders, so we are often unable to make changes. Please contact our customer care team immediately via live chat or email if you need to update your shipping address.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various 'Buy Now, Pay Later' services such as Afterpay and Klarna for your convenience.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic or checking the specific measurements provided.